{"id":2599,"date":"2025-11-07T03:28:12","date_gmt":"2025-11-07T01:28:12","guid":{"rendered":"https:\/\/dev.ferifersjewelry.com\/frequently-asked-questions\/"},"modified":"2025-12-08T23:42:15","modified_gmt":"2025-12-08T21:42:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ferifersjewelry.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions<br>"},"content":{"rendered":"<div class=\"fe fe-2599 fe-1471\">\n<div class=\"fe-element fe-element-d840c2e e-flex e-con-boxed e-con e-parent\">\n<div class=\"e-con-inner\">\n\n<div class=\"fe-element fe-element-169463d fe-widget fe-widget-spacer\">\n\t\t\t\t\t\t\t<div class=\"fe-spacer\">\n\t\t\t<div class=\"fe-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\n<div class=\"fe-widget fe-widget-heading fe-element fe-element-3a9c2de\"><h2 class=\"fe-heading-title fe-size-default\">Frequently Asked Questions<br><\/h2><\/div>\n\n\n<div class=\"fe-element fe-element-fbc51ba fe-widget fe-widget-spacer\">\n\t\t\t\t\t\t\t<div class=\"fe-spacer\">\n\t\t\t<div class=\"fe-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\n\n<div class=\"fe-element fe-element-acab28d fe-widget fe-widget-spacer\">\n\t\t\t\t\t\t\t<div class=\"fe-spacer\">\n\t\t\t<div class=\"fe-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-08aa55c e-flex e-con-boxed e-con e-parent\">\n<div class=\"e-con-inner\">\n<div class=\"fe-element fe-element-72bd616 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-848da65 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-a60adbb fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-1740\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1740\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-51fb53b e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1740\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-279ba93\">\n\n<p class=\"wp-block-paragraph\">All orders are prepared within a maximum of 48 business hours after confirmation.<br>This preparation time may vary during peak seasons.<br>Orders from the MADE-TO-ORDER section may require a specific preparation time, which is communicated during the purchasing process.<br>We are not responsible for factors outside of FERI FERS that may delay or prevent a delivery and are not covered by our logistics partners.<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-5ae088d e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-2ffbce5 fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-5030\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5030\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> I placed an order but did not receive the confirmation email<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-e7b4bb2 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5030\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-5cf5d72\">\n\n<p class=\"wp-block-paragraph\">Every time you place an order on our website, you will receive a confirmation email.<br>If you don\u2019t receive it, we recommend checking your Spam folder.<br>If you still can\u2019t find it, you can write to me through the contact page.<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-9b5490b e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-e2b518c fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-2370\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2370\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> I want to collaborate with FERI FERS JEWELRY, who should I contact? <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-209fa4b e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2370\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-ef75ec5\">\n\n<p class=\"wp-block-paragraph\">Contact me at: <a href=\"mailto:ferifersjewelry@gmail.com\">ferifersjewelry@gmail.com<\/a> .<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-9f64e97 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-268d280 fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-4040\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4040\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> How can I find out my ring size?<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-b710641 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-4040\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-6e2399f\">\n\n<p class=\"wp-block-paragraph\">To determine your size, I recommend measuring the circumference of your finger with a tailor\u2019s tape or with a piece of string, which you can then measure with a ruler.<br> Once you have obtained your measurement in millimetres, simply consult the table in the Size Guide section to find your size. Alternatively, you can print out the <a href=\"\/wp-content\/uploads\/2025\/11\/FERIFERS_MISURE-ANELLI_EN.pdf\">full-size sheet <\/a>at this size and compare your ring directly with the circles showing the measurements.<br>If you have any doubts, please contact me and I will be happy to help you choose.<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-4e63b03 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-c9cba3b e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-33b9cb6 fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-5420\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5420\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> How can I track my order?<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-3e3d5b8 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5420\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-bf64636\">\n\n<p class=\"wp-block-paragraph\">You can check the status of your orders at any time.<br> When I ship your order, you will receive a confirmation email containing a link to track it.<br> You can also log in to your personal account in the \u201cTrack Orders\u201d section to view the status.<br>If the information is not updated, please check again within 24 hours to allow the shipping company to register the shipment digitally.<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-d18c54a e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-247e729 fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-3820\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3820\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> Come posso avviare una procedura di cambio o reso? <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-47497d6 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-3820\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-12e19ce\">\n\n<p class=\"wp-block-paragraph\">I try to prepare orders promptly, so I cannot guarantee that your request will be processed in time to make changes. However, you can contact me through this <a href=\"\/en\/contacts\/\">contact form.<\/a> I will do my best to accommodate your request.<br><\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-6c75ee7 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-82a807f fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-1370\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1370\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> Where can I pick up my order?<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-c90a004 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1370\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-ac34e3c\">\n\n<p class=\"wp-block-paragraph\">You can pick up your order for free, with no shipping costs, at the following pickup location by arranging a time in advance:<br>Rathaus<br>Via Pietro Giordani 4, <br>29121, Piacenza<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Via Francesco de Sanctis 34, <br>201241, Milano<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-d78c9f6 e-con-full e-flex e-con e-child\">\n<div class=\"fe-element fe-element-b86d4d8 fe-widget fe-widget-n-accordion\">\n<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n<details class=\"e-n-accordion-item\" id=\"e-n-accordion-item-1930\">\n\n<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1930\">\n\t\t\t\t\t<span class=\"e-n-accordion-item-title-header\"><div class=\"e-n-accordion-item-title-text\"> How can I start a return or exchange process?<br> <\/div><\/span>\n\t\t\t\t\t\t\t<span class=\"e-n-accordion-item-title-icon\">\n\t\t\t<span class=\"e-opened\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class=\"e-closed\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\n\n<div class=\"fe-element fe-element-e7b0411 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1930\">\n<div class=\"fe-widget fe-widget-text-editor fe-element fe-element-9423139\">\n\n<p class=\"wp-block-paragraph\">You have 14 days from the receipt of your order to request an exchange or a return through the contact form.<br> If your request is approved, you will receive all instructions via email within 24\u201348 hours.<br>Please note that personalized jewelry can only be returned in case of a manufacturing defect, and only after your request has been approved by me. Customized or modified items (such as made-to-measure pieces, resized or engraved items) cannot be exchanged or returned, as they are created exclusively for you and cannot be resold, except in the case of a manufacturing defect.<\/p>\n\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"fe-element fe-element-e852caf e-flex e-con-boxed e-con e-parent\">\n<div class=\"e-con-inner\">\n\n<div class=\"fe-element fe-element-3275ea0 fe-widget fe-widget-spacer\">\n\t\t\t\t\t\t\t<div class=\"fe-spacer\">\n\t\t\t<div class=\"fe-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-larghezza-piena.php","meta":{"footnotes":""},"class_list":["post-2599","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/pages\/2599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/comments?post=2599"}],"version-history":[{"count":0,"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/pages\/2599\/revisions"}],"wp:attachment":[{"href":"https:\/\/ferifersjewelry.com\/en\/wp-json\/wp\/v2\/media?parent=2599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}